bijli Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services of the bijli platform — including the website, mobile app, customer support, and all other digital channels. It explains how we collect personal information, why we collect it, with whom we share it, and how long we retain it.

By using bijli's services, you are considered to have accepted the terms of this policy. For more details on the general rules of using our services, please read our Terms and Conditions, which cover user responsibilities and account management guidelines.

This policy is prepared in line with applicable digital security and data protection regulations in Bangladesh. If any significant changes are made, we will notify users via account notifications or email.

This policy applies to users aged 21 and above. bijli's services are only for individuals aged 21+.

2 What Information We Collect

We collect various categories of information during registration and use of the bijli platform. This information is used to ensure secure transactions, verify accounts, and provide better service.

Identity Information

Full name and date of birth
National ID number (NID) or passport number
Copy of photo ID or document (for account verification)
Current address

Contact Information

Mobile number (Bangladeshi number)
Email address
OTP verification records

Financial Information

Records of deposit and withdrawal transactions
Payment method details (bKash, Nagad, Rocket, Upay, or bank transfer)
Account balance and bonus history

Technical and Usage Information

IP address and device identifier information
Browser and operating system type
Time spent on the site and pages visited
Login time, location data (city level)

3 Methods of Data Collection

bijli collects information in several ways. You provide information directly when you create an account, fill out forms, or contact customer support. Some technical information is also collected automatically.

Automated Data Collection Technologies

We use the following technologies:

Cookies: For session management, saving preferences, and security verification.
Web Beacons: For analyzing page performance.
Log Files: For recording server access, diagnosing errors, and preventing fraud.
Fingerprinting: To detect multiple accounts or suspicious activity.

You can disable cookies from your browser settings, but this may limit some functionality of the platform. Essential cookies are necessary for operating the service and cannot be turned off.

4 Purpose of Using Information

The information bijli collects is used for specific and legitimate purposes. No information is used beyond what is necessary.

Account Management

Completing registration, identity verification (KYC), and ensuring account security.

Financial Transactions

Properly managing deposit processing, withdrawal processing, and bonus distribution.

Fraud Prevention

Detecting unusual activity, preventing multiple accounts, and combating money laundering.

Customer Support

Verifying accounts and resolving issues quickly when contacted via live chat or email.

Service Improvement

Analyzing usage patterns to make the platform experience more effective.

Responsible Gambling

Monitoring playing behavior to identify problematic patterns and provide assistance to users.

5 Sharing and Disclosure of Information

bijli does not sell personal information to any third party. However, information may be shared in certain specific situations, which are clearly outlined below.

Situations Where Information May Be Shared

Payment Processors: Only the necessary information is shared with the relevant institution to complete bKash, Nagad, Rocket, Upay, or bank transfer transactions.
Technology Partners: Technology service providers that assist in operating the platform, who work under confidentiality agreements.
Legal Obligations: Relevant information may be provided upon an order from Bangladesh law enforcement or a court.
Fraud Investigations: With relevant agencies in the investigation of financial crimes or fraud.

Before any third party receives information, bijli ensures that they maintain adequate data protection measures.

6 Data Security Measures

The bijli platform uses SSL encryption technology to secure your data during transmission. Stored information is kept in encrypted databases and only authorized personnel can access the information they need.

Encryption

All data transmission is secured using SSL/TLS protocols. Passwords and sensitive information are stored in hashed form.

Access Control

Staff access to information is restricted using Role-Based Access Control (RBAC).

Monitoring

System activity is continuously monitored and any unauthorized access attempts are detected immediately.

Backup and Recovery

Data is backed up regularly and measures are in place to recover from accidental loss.

That said, no internet system can guarantee complete security. bijli therefore asks that you use a strong password, do not share your login details with anyone, and contact our customer support immediately if you notice anything suspicious.

7 Data Retention Period

bijli does not retain personal information longer than necessary. Retention periods depend on the type of information and legal requirements.

Retention Policy

Active Accounts: All information is retained for as long as the account remains active.
After Account Closure: Financial transaction records are retained for a minimum of 5 years (as required by law).
KYC Documents: Retained for the legally required period even after account closure.
Marketing Information: If you withdraw your consent, use for that purpose stops immediately.
Cookies and Session Data: Session-based cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.

8 Your Data Rights

Every registered user of bijli has the following rights regarding their personal information. To exercise these rights, contact our customer support.

Right to Access

You may request to know what information we hold about you. We will provide a complete report within a reasonable time.

Right to Rectification

If there is any incorrect or outdated information in your profile, you may request a correction. Verification documents may be required for changes to identity-related information.

Right to Erasure

In certain circumstances, you may request that your information be deleted; however, if there are legal obligations, it may not be possible to delete all information.

Right to Restrict Processing

In some cases, you may request that processing of your information be temporarily restricted, particularly if there is a dispute about the accuracy of the data.

Right to Withdraw Consent

Consent for marketing communications or optional data processing may be withdrawn at any time.

Right to Lodge a Complaint

If you are dissatisfied with how we handle your data, you may file a formal complaint with our customer support.

9 Protection of Minors

bijli's services are strictly for individuals aged 21 and above. We do not collect any information from minors and do not approve their accounts. An age verification process is in place at the time of registration.

If it becomes known that information from a minor has been accidentally collected, bijli will immediately close that account and delete the relevant information. To learn more about responsible gambling, please read our Responsible Gaming Guidelines, where self-limit setting and support options are discussed in detail.

10 Third-Party Services

Some third-party services are used to operate the bijli platform, such as payment gateways and analytics tools. These organizations have their own privacy policies and their operations are governed by those policies.

bijli is not responsible for the data handling practices of these third parties. However, we only work with organizations that commit to adequate data protection standards.

To learn more about bijli's services and what we do, visit our About Us page, which describes our mission and services.

11 Changes to This Policy

bijli may update this privacy policy as needed. If significant changes are made, a notice will be published on the platform and registered users will be informed by email. The date of any change will always be noted at the top of the page.

Continued use of the platform after a policy change will be taken as acceptance of the updated policy. If you have any questions or want more details, the FAQ section answers many common questions.

12 Contact Us

For any questions or concerns about this privacy policy, or to exercise your data rights, contact bijli's customer support. Our support team is available 7 days a week, 24 hours a day, in both Bangla and English.

Support Channels

Live Chat: Contact us instantly from any page on the platform.
Email: [email protected]

For data rights requests, write "Privacy Request" in the subject line of your email.