bijli Responsible Gaming — Know Yourself, Keep Your Limits
Gaming should be fun — not stressful. bijli believes every player can play with awareness and understanding of their own situation. On this page we give you the tools and information to help you stay safe and in control.
Gaming is entertainment, not a way to earn
Online gaming and sports betting are a good source of entertainment for many people. But it stays enjoyable only when you are in control — how much time you spend, how much money you put in, and whether you can stay calm even after a loss. At bijli we want every session you play to be planned and enjoyable.
Gaming should never replace household expenses, debt repayment or emergency funds. If you notice an urge to win back money you have lost, pause for a moment — and use the tools below.
bijli's full responsible gaming policy is detailed in our Terms and Conditions. Reading these guidelines is important for every member.
Tools to keep yourself in control
bijli offers several self-management tools that let you set your own limits on how you play. These features are entirely for your safety and the safety of your family.
Deposit Limit
Set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is set, deposits beyond that amount will not be allowed.
Session Time Limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will automatically prompt you to take a break.
Self-Exclusion
If you want to close your account for a set period, activate self-exclusion — from 30 days up to a longer-term break.
Bet Limit
Set a cap on how much you can wager in a single round or spin, so you can avoid unexpected large losses.
Loss Limit
Set a limit so your session stops once you have lost a certain amount. This can be set on a daily or weekly basis.
Cooling-Off Break
Temporarily pause your account for 24 hours or a few days — clear your head, then come back.
To activate any of these tools, contact bijli's 24/7 live chat or email support — the support team is ready to help in both Bengali and English.
Warning signs — when should you stop?
If any of the following applies to you, it may be time to pause and reflect. Start with an honest look at yourself.
- You feel an urge to bet more to win back money you have lost.
- You are hiding your gaming from family and friends or lying about it.
- You want to stop playing but cannot — you keep coming back.
- You are spending more time on gaming by skipping meals, sleep or work.
- You are playing with household money or emergency savings.
- You feel restless or irritable when you are not playing.
Ask yourself some questions
"Am I playing just for fun, or to make up for losses?" — An honest answer to this one question can make a lot of things clear.
"Am I within today's budget?" — Remind yourself of this before every session.
"Are the people close to me worried about my gaming?" — Do not take your family's concerns lightly.
You can find answers to more common questions about responsible gaming on bijli's FAQ page.
Where to get help
Feeling concerned about your gaming habits is not a sign of weakness — it is a sign of self-awareness. Help is available at the places listed below.
bijli Support
Our support team is available 24/7 via live chat or email to help in both Bengali and English. Contact us directly to set up an account break or self-exclusion.
Family and Loved Ones
Let your family know. Talking openly with someone close to you is often the most effective first step. Your family can help you set limits.
Professional Counselling
Seek help from a mental health professional or counsellor. Addiction counselling services are available at government hospitals and private organisations in Bangladesh.
Our Commitment
bijli never allows minors to open an account. Age verification is mandatory at registration — and no one under 21 can register.
Our Privacy Policy explains how we keep members' information secure and what measures are taken to identify at-risk behaviour.
We never encourage any member to play more in order to recover losses. If any of our communications ever feel that way, please let our support team know directly.